Orders:
1.How Long After Ordering Is My Order Shipped?
We typically ship all orders within 3-5 business days.
2. Can I Cancel Or Change My Order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
3. I Didn't Recieve My Order
Please email us at support@slmthome.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
4. Where Is My Order Shipped From?
Standard shipping will be dispatched from our Shenzhen warehouse :1606, Building A, Oriental Times Square, No. 2006, Huaqiang North Road, Huaqiang North Street, Futian District, Shenzhen.Express shipments to the United State will be shipped out directly to you from our warehouse in Dallas :539 W COMMERCE ST # 1880 DALLAS TX
Shipping & Returns:
1. Which Carrier Do You Use?
Orders are shipped via our preferred express couriers: USPS, UPS, DHL Fedex and Amazon. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
2. How Long Does It Take To Arrive?
Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA - Within 7-15 business days
Canada - Within 10-18 business days
Western Europe - Within 5-10 business days
Australia/NZ - Within 5-15 business days
Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
3. Can I Return My Purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.
4. My Item Is Damaged/incorrect, What Do I Do?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
5. My Item Looks Different To The Online Listing
This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day. t's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
Payment:
1. Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that slmthome.com does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.2. Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
3. "Coupon Code" And "Bonus Points"
You can apply coupons and bonus points to your order at checkout. Once you’ve entered your coupon code and points, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon and Bonus Point discount.